Power Portal
Power Portal develops, deploys and manages leading back office management solutions worldwide, with numerous end users benefiting from its first-class innovative solutions.
Having worked with Rolec Services, the world-leading manufacturer of outdoor utility products for almost 2 decades, Power Portal has developed and manages the following management solutions/apps in association with their network of hardware;
EVCharge.Online
A state-of-the-art electric vehicle charging back office management system for both chargepoint operators and EV drivers. With currently over 4,000 charging points operating via the EVCharge.Online network to date, this acclaimed solution is ideal for those who are offering a seamless charging experience for EV drivers. EVCharge.Online enables the driver to simply pay-to-charge via their mobile phone/smart device with no subscription or connection fees.
BerthMaster.Online
A globally commended web-enabled berth management system, BerthMaster.Online provides operators and users with mooring ease and excellence at over 10,000 berths to date. Using sophisticated technology, BerthMaster.Online enables boat owners to use their mobile phone/smart device to pay for the use of electricity, water and sanitation pump-out at marina and waterfront locations.
PitchMaster.Online
Well renowned in the caravan/holiday park industry, PitchMaster.Online enables caravan owners to independently use and assign themselves to a caravan hook-up and pay for their use of electricity and water services. PitchMaster.Online provides a simple and straightforward solution to both park operator and their customers.
EVCHARGE.ONLINE TERMS AND CONDITIONS OF SERVICE
CONTENTS
1.
Parties
1.1
The first party is
Power Portal Limited trading as evcharge.online, a
company registered in England and Wales. Our company registration number is
09995904 and our registered office is at Hangland Farm, Thorpe Road, Upper
Wardington, United Kingdom, OX17 1SU (“we, our”).
1.2
The second party is
you. By accepting these terms and
conditions you agree to be bound by them and warrant that you are contracting
as a business and not at a consumer.
2.
Definitions
2.1
"Writing"
includes
email.
2.2
“Our WebSite”
means evcharge.online
2.3
“Our App”
means our mobile application software which we make available for use by Drivers
on various devices.
2.4
“Site”
unless
otherwise described means a parking space, group of parking spaces, car park,
or other place at which the evcharge.online service is
available or to be made available.
2.5
“Location”
means an individual parking space at which the evcharge.online
service is available or to be made available.
2.6
“Location Operator”
means
you or your agent which has oversight of the equipment at a Location and/or responsibility
for supply of Driver-Services at a Location.
2.7
“Driver”
means
a Driver or other person who is a registered user of the evcharge.online
service and uses or will use Driver-Services at any Location. It does not
include anybody who is not a registered user of evcharge.online.
2.8
“Driver-Services”
means the services to be made available to Drivers at a Site and activated via
Our WebSite; for example, the supply of electricity for recharging electric
vehicles or the granting of a licence to park.
3.
Our
services
3.1
We
facilitate the use and purchase of Driver-Services from Location Operators.
(a)
We,
acting as a Driver’s agent, accept the payment of money from Drivers for the
purposes of paying to you or other Location Operators charges for Driver-Services
you supply to them.
(b)
We
do not provide or supply Driver-Services. The Driver-Services will be provided
by you or by third parties acting on your behalf. Our service is to obtain advance
payment for, and facilitate the remote control of the supply of, Driver-Services.
(c)
We
will send remote signals for the switching on or off of Driver-Services at the
supply point Drivers specify, subject to the over-riding control of the Location
Operator.
(d)
On
behalf of Drivers, we will pay the charges raised by you for the Driver-Services
supplied by you to Drivers, up to the amount of credit balance on the Driver’s
account with us.
3.2
We will respond to any
fault in the service within a reasonable time
of the fault coming to our attention whether through our own discovery or
through a report made by a Driver through Our App or through a report made by
you.
(a)
If
you have provided us with an email address for your maintenance contractor and
the fault appears to be with your equipment we will
send notification to your maintenance contractor by email.
(b)
If
the fault appears to be within our control, we will use reasonable endeavours
to rectify it as soon as possible.
3.3
We will at all times use reasonable care and
skill to provide the service.
4.
Our charges
4.1
We
will charge you:
(a)
A
three year management fee of £135 + VAT per socket;
(b)
A
transactional management percentage of 7.5% the payments we make to you on
behalf of Drivers + VAT.
5.
Providing the
service
5.1
We
provide a facility for Drivers to open an account with us via Our WebSite for
the purposes of paying in advance for Driver-Services provided by you or other Location
Operators.
5.2
As
long as a Drivers’ account is in credit, when we receive an electronic signal
from them via Our App to enable or disable a Driver-Service at a particular Location
we will send an electronic signal to enable or disable that service at the Location.
5.3
We
will record the amount of metered Driver-Services used by Drivers at your Locations,
make that information available to you, and use that information to report to
you the Driver-Services used by Drivers and the Drivers’ liability to you for
payment for the same.
5.4
Payment for Driver-Services.
On behalf of the Drivers we will pay to you the
amounts due in respect of Driver-Services for which they are liable to pay.
(a)
In
each billing period we will issue to you a summary statement showing:
(i)
Driver-Services
for which payment is due to you from Drivers.
(ii)
our
fees.
(b)
You
may access a detailed statement of Driver-Services included in the summary
statement via Our WebSite.
(c)
14
days from the date of statement, unless you have queried the statement, we will
transfer to you electronically using the bank details you have given us, a sum
equal to the aggregate of all payments due from Drivers, less our fees.
5.5
Price disputes.
If
a Driver reports to us that the price charged was wrong, we will ask them to
raise the query with you. If you and the driver are unable to agree on the
correct price then you will amend the charge to agree with the driver unless it
would be unreasonable to do so.
5.6
We are not responsible
for the accurate reporting of metered services.
We will be relying on the accuracy of your equipment in recording how much of a
service has been supplied. We are not liable to errors in reported usage which
are the result of incorrect calibration of equipment or other
fault.
(a)
It
is your responsibility to ensure proper maintenance of your equipment through
the engagement of suitable maintenance contractors or otherwise.
(b)
We
will not unreasonably refuse to co-operate with your maintenance contractor.
5.7
We are not responsible
for delays outside our control
. If the supply of our service
is delayed by an event outside our control then we will take all reasonable steps
to minimise the effect of the delay. Provided we do this we will not be liable
for delays caused by the event.
5.8
We are not responsible if
there is a problem due to incompatibility with Our WebSite software and your
browser or device.
5.9
What will happen if you
do not give required information to us
. We may need
certain information from you so that we can supply the service, for example to
comply with legal requirements or to meet the technical or administrative
requirements. We will not be obliged to supply the service if we are unable to
supply the service effectively because you have not given us the information we
need. You agree to provide such information within a reasonable time of us
asking for it.
5.10
Reasons we may suspend
the supply of services to you
. We may suspend
provision of the service in respect of your Site or Sites:
(a)
to
deal with technical problems or make technical changes;
(b)
to
update the service to reflect changes in relevant laws and regulatory
requirements;
(c)
to
make changes to the service as requested by you or notified by us to you;
(d)
if
you owe us money and have failed to pay us by the due date;
(e)
if
we have reason to believe you are, or may become, insolvent, or unable to pay
debts as they fall due.
5.11
If we suspend the supply
of services
then we will tell you 14
(fourteen) days in advance unless the reason for suspension is urgent or an
emergency. If we suspend the service for technical reasons
we will use our reasonable endeavours to restore it as soon as possible.
6.
Your rights
and responsibilities
6.1
Maintenance of Location
notices
. You will at all Sites erect
and maintain a prominent notice or notices which is, or of which at least one
is, clearly visible from all Locations indicating
(a)
that
the evcharge.online service can be used at this Site;
(b)
that
the prices for Driver-Services are shown by the evcharge.online
app;
(c)
the
terms of agreement between you and the Driver for the supply of Driver-Services.
6.2
You may display our logo
for
the purposes of notices erected on your Sites at which our service is
available, or in your literature, including on-line literature, for the
purposes of advertising the availability of our service at your Sites but not
for other purposes. Upon termination of this agreement, you must as soon as reasonably
practical
(a)
remove
our logo and cease from further use of it and;
(b)
cease
to advertise the availability of our service at your Sites.
6.3
Maintenance of equipment
.
You must maintain the equipment at each Location to ensure its safe and correct
operation at all times. If we are not providing the internet connection to a Location,
then you must maintain its internet connection, whether wired or wireless, including
the static IP address and routing.
6.4
Maintenance of supply
. You must use reasonable
endeavours to ensure the maintenance and constancy of the electrical supply to
the Location.
6.5
Authorised supply
. You must ensure that
the supply of Driver-Services can only be made to a Driver or vehicle
authorised to receive the supply by way of a signal from us that the Driver has
authorised the supply to be enabled. You must not supply Driver-Services to a Driver
without having first received the signal to enable the supply, nor after having
received a signal to disable supply.
6.6
Notification of prices
. It is your
responsibility to set the correct prices for Driver-Services via Our WebSite.
6.7
If you supply to a Driver
more than we have authorised
then you will not hold
the Driver liable to pay for the amount over-supplied.
6.8
Telling us if your contact
details change.
You must tell us in Writing
if you change your telephone number, trading address, or registered office.
6.9
Telling us if the
equipment at a Location has changed moved.
You must tell us in Writing if you change or move the equipment after it has
been installed.
6.10
Dealing with Driver
problems.
You will deal with all
problems encountered by Drivers using Location equipment and will not refer
them to us. You are not obliged to deal with any problems Drivers experience
with the functioning of Our App or WebSite.
6.11
Indemnity.
Subject to the limitations herein, you indemnify us against the cost of
defending any claim brought against us by a Driver consequent in whole or in
part on any act or omission by you and against any award made against us in
damages or otherwise in such a claim.
7.
Termination
7.1
Either party may
terminate this agreement by giving notice in Writing.
(a)
The
notice must be given to the other party’s usual address.
(b)
The
notice must specify the date and time when the agreement will end.
(c)
The
notice must be delivered 60 days before the date the agreement will end.
(d)
If
you terminate this agreement under this clause you will not receive a refund of
management fees already paid.
7.2
Non-liability for Driver-Services
after notice of termination
. If this agreement is
terminated for any reason, whether by you or by us, we will not be liable to
pay for Driver-Services supplied after the earlier of
(a)
An
event causing breach of contract; or
(b)
Delivery
of a notice of intent to terminate forthwith.
(c)
The
expiry of the notice period for termination on notice;
7.3
You have a right to
terminate the agreement for the following reasons:
(a)
there
is a risk that supply of our service may be significantly delayed because of
events outside our control;
(b)
we
have to suspend the service for more than 30 days, or tell you we are going to
suspend it for more than 30 days.
7.4
We may end the contract
if you break it
. We may end the contract
at any time by Writing to you if:
(a)
you
do not make any payment to us when it is due and you still do not make payment
within 30 days of us reminding you that payment is due, time being of the
essence;
(b)
you
do not, within a reasonable time of us asking for it, provide us with
information that is necessary for us to provide the service;
(c)
you
attempt to interfere in any way with the functioning of Our WebSite, equipment,
or electronic signalling systems;
7.5
You must compensate us if
you break the contract
. If we end the contract
following breach by you then we will charge you reasonable compensation for the
costs we will incur as a result of your breaking the contract
.
7.6
We will not continue to
provide the service after termination of this contract
. Upon termination of
this agreement, however caused, we will take steps to ensure no electronic
signal can be sent by us to enable Driver-Services at the Locations covered by
this agreement or to allow Drivers to access Driver-Services at the Locations covered
by this contract using Our WebSite or Our App.
8.
Variation
8.1
We may vary this contract
where
required to comply with applicable law or regulation, or because of a change
imposed by a third party, such as a telecommunications provider, by giving as
much notice as is reasonably practical.
8.2
It is envisaged that variation
may from time to time be made
to add or remove Locations or Driver-Services
and that such variation shall not have any effect on the rest of this
agreement.
(a)
You
may add a Location or Driver-Service by activating it via our WebSite.
(b)
You
may remove a Location or Driver-Service by giving us 7 days’ notice in Writing that
you wish to remove it.
9.
If there is a problem
with the
service
9.1
How to tell us about
problems
. If you have any
questions or complaints about the service, please contact us. You can write to
us at our usual address or email info@evcharge.online.
9.2
If there is a problem
with our service
. If you are aware of any
problem with the service in connection with an individual Site or Location or
in general you must inform us as soon as reasonably possible.
9.3
If you become aware of
any problem
with a Driver-service
you supply then you must tell us as soon as reasonably possible.
9.4
If we become aware of any
problem
with a Driver-service
you supply then we will tell you as soon as reasonably possible.
9.5
Problems
alluded to above include but are not limited to
(a)
Failure
to supply at all;
(b)
Supply
of services to the wrong Location;
(c)
Interruption
of supply;
(d)
Interception
or use of supply by a third party;
(e)
Failure
of signals to enable or disable supply to result in the supply being enabled or
disabled.
10.
Price and payment
for Driver-Services
10.1
You determine the price
of Driver-Services.
You must notify us of
the prices to be charged to Drivers electronically in accordance with the
procedure set out on Our WebSite.
10.2
You agree for your
company’s VAT number to be shown to the Driver’s account after they have used
your services.
For tax and receipting
purposes, if applicable, the Drivers will receive a statement or invoice which
will include your company name, and company VAT number.
10.3
Price advertisements on Site
.
You are not obliged to advertise the price of Driver-Services at Sites but if
you do then you must ensure that the price advertised is the same price you input
to Our WebSite.
10.4
What happens if the price
is
wrong
.
It is always possible
that, despite our best efforts, we may pay the wrong price for services used.
(a)
If the price paid by us
was wrong
.
If through our error we pay the wrong amount to you on behalf of a Driver or Drivers,
then once we have been notified and have verified that an error was made we will deduct the overpayment from or add the
underpayment to the next payment.
(b)
If as a result of your
fault a Driver is charged less
than the price advertised by you then you will
not seek to recover the underpayment from the Driver either via us or
otherwise.
(c)
If as a result of your
fault a Driver is charged more
than the price advertised by you then you are
responsible for refunding the difference between the price charged and the
price advertised to the Driver. If the Driver is willing, and there are
sufficient funds due to be paid to you by us on behalf of Drivers, we will
facilitate the refund by deducting the amount from our payment to you and
crediting it to the Driver’s account with us.
11.
Our responsibility for
loss or damage suffered by you
11.1
We are responsible to you
for foreseeable loss and damage caused by us
if we fail to comply with these terms or fail to use reasonable care and skill.
Our liability is limited by this agreement.
11.2
Neither party excludes or
limit in any way its liability where it would be unlawful to do so
.
This includes liability for death or personal injury caused by negligence or
the negligence of employees, agents or subcontractors; for fraud or fraudulent
misrepresentation.
11.3
Neither party is liable
for business losses
. Neither party will be
held liable for any loss of business, loss of income, loss of profit, business
interruption, or loss of opportunity, loss of goodwill, or any indirect or
consequential loss due to any failure to comply with its obligations under this
agreement.
12.
How we will use Drivers’
personal information
12.1
How we will use personal
information supplied to us by Drivers
. We will use
the personal information Drivers provide to us:
(a)
to
provide the evcharge.online service to them;
(b)
to
accept money from them for ultimate payment to you or other Location Operators;
(c)
for
other purposes specifically agreed to during the registration process.
and
for no other purposes except as may be required by law.
12.2
In providing the services, we confirm we will
comply with the Data Protection Act 1998
and the EU General Data
Protection Regulation when it applies
.
(a)
We
will only use payment gateway providers who comply with the Payment Card
Industry Data Security Standard.
(b)
We
will take appropriate technical and organisational measures against the
unauthorised or unlawful processing of personal data obtained from Drivers and
against the accidental loss or destruction of, or damage to, such personal
data.
12.3
Will not provide Drivers’
personal information to you.
We will at your request
provide anonymised information to distinguish individual accounts for necessary
accounting purposes, but we have the right to refuse if we reasonably believe
the provision will cause any breach of our data protection obligations at the
time.
13.
Other terms
13.1
Entire Agreement
.
These terms, including variations as to the specification of Locations and
Driver-Services constitute the entire agreement between us. In particular, no
additional representation made by us or any agent or representative is a
contractual term.
13.2
Either party may transfer
its rights and obligations
under this agreement to
someone else subject to the following limitations.
(a)
No
assignment may be made unless the intending assignor has first given 90 days notice in Writing to the other party to this agreement
unless that party has given notice in Writing that it consents to the intended
assignment being made sooner.
(b)
No
assignment may be made if the intending assignor has any outstanding debt under
this agreement or any legal proceedings between the parties to this agreement
are underway unless the other party to this agreement has given notice in
Writing that it consents to the intended assignment.
(c)
No
assignment may be made to an assignee which is, or which the intending assignor
has reason to believe will become, insolvent, in liquidation, in administration,
or bankrupt.
13.3
Nobody else has any
rights under this contract
. This contract is
between you and us. No other person shall have any rights to enforce any of its
terms.
13.4
If a court finds part of
this contract illegal, the rest will continue in force
.
Each of the paragraphs of these terms operates separately. If any court or
relevant authority decides that any of them are unlawful, the remaining
paragraphs will remain in full force and effect.
13.5
Even if we delay in
enforcing this contract, we can still enforce it later
.
If we do not insist immediately that you do anything you are required to do
under these terms, or if we delay in taking steps against you in respect of
your breaking this contract, that will not mean that you do not have to do
those things and it will not prevent us taking steps against you at a later
date.
13.6
Which laws apply to this
contract and where you may bring legal proceedings
.
These Terms & Conditions are governed by English law and you can bring
legal proceedings in respect of the products in the English courts.
13.7
Alternative dispute
resolution
. Alternative dispute
resolution (ADR) is a process where an independent body considers the facts of
a dispute and seeks to resolve it, without having to go to court, for example,
mediation. You agree not to issue proceedings in any jurisdiction except that
you have first agreed to and concluded an ADR process, or we agree that no ADR
process is suitable in the circumstances.
END.
Power Portal Limited
Hangland Farm, Thorpe Road, Upper Wardington, United Kingdom, OX17 1SU
09995904

CHECK AVAILABILITY
You can check the chargepoint’s availability on the chargepoint itself or within this app.
Available chargepoints will display flashing blue LEDs.

PLUG IN YOUR VEHICLE
Connect your vehicle to the chargepoint with an EV charging cable.

SELECT YOUR CHARGEPOINT
The quickest way to select your chargepoint is to scan it’s unique QR code using your smartphone’s camera.
Alternatively you can simply enter the chargepoint ID which can also be found next to the chargepoint.

CONFIRM YOUR CHARGE
If the chargepoint is free-to-use simply tap the ‘confirm charge’ button to begin your charging session.
If the chargepoint is pay-to-charge You can login, register or charge as a guest. Select the amount of charge you require and follow the on-screen instructions to make payment.

TO END YOUR CHARGE
You can end your charging session by either selecting ‘End Charging Session’ in the app or by unplugging from your vehicle, and then the from chargepoint.
REGISTER FOR FREE
TO UNLOCK ALL APP FEATURES
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My FavouritesSave & sort your favourite charging locations.
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Charge SessionsView all of your current and past charging session information.
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![]() |
Statistics & AnalyticsUnderstand your EV charging activity/behaviour.
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Exportable Charging DataIdeal for expenses/benefit-in-kind claims.
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![]() |
Virtual WalletTop-Up a virtual wallet which makes activating a charge much quicker.
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CCS
Standardised by the EU, this connector combines two DC pins arranged below the Type 2 AC connector and uses 3 of the Type 2s pins.
- 50kW
- 150kW
- 350kW
CCS

CHAdeMO
A round four pin plug, this connector is only used for rapid charging points and is typically compatible with EVs manufactured by Asian brands.
- 50kW
CHAdeMO

Type 1
A five pin plug that also features a clip, this connector is common in the US and is typically found on EVs manufactured by Asian and US brands.
- 3.6kW
- 7.2kW
Type 1

Type 2
A seven pin plug with one flat edge, this connector was originally favoured by European brands, but is now becoming the most popular on all cars.
- 3.6kW (single-phase)
- 7.2kW (single-phase)
- 11kW (three-phase)
- 22kW (three-phase)
- 43kW (three-phase)
Type 2

UK 3 pin
The plug for a standard UK electrical outlet. This connector can be used to charge some EVs but lacks the safety, speed and security features of a dedicated chargepoint.
- 2kW
UK 3 pin